Buffering almost always comes down to your connection, your device settings, or the player — not the stream. Work through these fixes in order and the vast majority of freezing disappears.
1. Test your real speed
Run a speed test on the same device you stream with. Aim for 15 Mbps+ for FHD and 25 Mbps+ for 4K. If you're far below that, start with your network.
2. Prefer wired or 5 GHz Wi-Fi
- Connect streaming boxes by Ethernet where possible.
- On Wi-Fi, use the 5 GHz band and sit closer to the router.
- Avoid streaming over mobile hotspots during peak hours.
3. Switch the video decoder
In IPTV Smarters or TiviMate, change the decoder between Hardware (HW), HW+ and Software. Hardware is smoothest on most devices; Software helps on older ones.
4. Pick the right stream quality
Many channels offer FHD, HD and HEVC variants. If 4K stutters, choose the FHD or HEVC group — it uses far less bandwidth for near-identical quality.
5. Change your DNS
Setting your device or router DNS to a fast public resolver can improve routing to our servers. Reboot the device afterwards.
6. Clear the app cache
A bloated EPG cache causes stutter. Clear the player's cache and reduce EPG history to a few days.
7. Reboot everything
Power-cycle your router and streaming device once a week. It clears memory leaks that build up over time.
8. Close background apps
Downloads, updates and other streaming apps compete for bandwidth. Pause them while you watch.
9. Message support
If one specific channel still freezes while others are fine, tell us on WhatsApp — we'll check that stream and switch you to the best server.
Rule of thumb: if every channel buffers it's your network; if one channel buffers it's the stream — and we can fix that fast.